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Call us for all your car needs!

302-798-5656

NAPA

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • Jasper
  • NAPA
  • ASE Master Technician
  • Car Care Aware

Testimonials

  • Great local shop, they do good work at a fair price! I even take my Mom's car there! I recommend them to anyone! Just had my head gasket repaired price as quoted work done in a reasonable time. No hidden charges.
    -Paul P.

  • Only place I take my vehicles, and it has been for 25 years.
    -Devon O.

  • Honest, hard working and reasonably priced...the only place to go in the area. I am always pleased with the service and they never sell you something you don't need.
    -Patti S.S.

  • Great service. Newly moved to Delaware and needed quick taillight replaced for inspection. Called these guys and they fixed it immediately and was able to complete inspection same day. Friendly and reasonable to say the least. They will be my new auto service.
    -J. Yuschak

  • This shop has serviced my vehicle and those that I have recommended with the highest of standards. I would highly recommend them! :)
    -Dr. Aleta K.

  • Great Company, excellent work, HONEST PEOPLE....Strongly Recommended.
    -A. A.

  • They fixed my car when I was here on vacation and it was quick and my car is perfect now. No problems for the rest of my vacation and car ride home. They saved the day!
    -Ryan B.

  • Best mechanic ever- honest and reliable . Can diagnose and fix your car problems easily. Great staff and friendly atmosphere. Durkee Automotive has worked on all my cars for 20+ years. Love you guys!
    -Lois D.C.

  • Durkee's is the best. All of my cars were serviced by them. Ill be bringing my car in for its next oil change, etc.
    -Florence Z.